Technical Support Services and Policies
Office Automation experts can answer your questions, offer advice and solutions, and provide technical support. We aim to offer you the resources and technical assistance necessary to maximize your investments. Technical Support also provides assistance with installation as well as with pre-sales technical-related questions.
Qualified customers are eligible for free technical support during the warranty period on any item purchased from Office Automation. Support is provided during normal working hours. We provide technical support for a specific hourly fee for non-warranty support or extended service hours support. Extended service hours support must be pre-arranged.
Technical Support can only be provided to individuals that possesses Strong skills using Microsoft Windows computers and related equipment. Individuals seeking support must be able to access resources on the Internet and use e-mail. Certain areas of system configuration and support will require the individual to possess an advanced computer networking certification from Microsoft, Cisco or Comp TIA. Office Automation does not provide training or support in basic computer skills and cannot provide support to unqualified customers. If the Office Automation Technical Support representatives determine that the customer is not qualified to perform required programming or troubleshooting, then it is the customer's responsibility to provide an individual that does possesses the required skills. The customer may contact Office Automation Sales Department to arrange for on-site Installation and Repair services from one of our qualified partners.
Current Customers and all customers within the warranty period are eligible for free access to the Technical Resource Center. If you are not a current customer, please contact the Sales Department to purchase a membership to the Technical Resource Center. Before you call, please take advantage of our self help features we have developed, and you may find the answer you need. Since many problems have previously been resolved, this could be the quickest way to find the solution.
Whenever possible, we prefer that our customers contact us via e-mail. This method allows us to respond with
appropriate information and documentation to resolve your issue. To submit a request for e-mail support through our
online form, please click on the link below.
Technical Support Request .
To receive technical assistance by phone, please call
888-830-1086 to be directed to an appropriate support representative.
In order that we may resolve your support request quickly and accurately, please provide as much of the following
information as possible, when contacting us for support:
Full Name:
Company Name:
Contact Telephone number: (Office, Mobile)
e-mail address:
Manufacturer and model of system you are calling about:
Software version of system:
If applicable, the date you purchased the system from us and invoice number:
Specific Part description:
Description of the specific problem with the equipment. It is important that you be as specific as possible in explaining
a problem or question to our support engineers. It is also beneficial to explain the steps you used to reproduce the
problem.
Have there been any recent changes made to the system?
If possible have you extracted an error information report from the system?
What error messages appear on an Administrator Keysets when the problem occurs?